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Frequently Asked Questions

Frequently Asked Questions

Please review the following list of frequently asked questions. If your question is not answered below, you may contact us directly at 1-844-VERSONA (837-7662) Monday - Saturday 8 a.m. - 8 p.m. ET and Sunday 12 p.m. - 6 p.m. ET. You may also contact us through our online Contact Us form or email Responses are usually returned within 24 hours.


  • What forms of payment can I use to purchase online?
    We accept Visa, MasterCard, American Express, Discover, PayPal and Versona gift cards.
  • When will I be charged for my purchase?
    You will be charged when the item(s) ship.
  • Can I use my Versona gift card for online purchases?
    Yes! Versona gift cards are now accepted at
  • Why was my payment declined?
    For your security, your billing name and address must match the billing information your credit card company has on file. Please contact your credit card company if you received a declined message.
  • Do you charge sales tax?
    Sales tax is calculated based on your order’s “ship to” address in accordance with state and local sales-tax laws, including shipping where applicable.



  • What is the status of my order?
    You will receive an order confirmation email after your order is placed. Once your order has shipped, you’ll receive another email with detailed shipping information. You can also log into My Account to track the status of your order.
  • Can I change or cancel my order?
    Once you click “submit” we are unable to modify or cancel your order.
  • What happens if an item from my order is out of stock?
    If an item from your order is out of stock you will receive an email notification and you will not be charged for that item. We apologize for any inconvenience this may cause.



  • The item I want is out of stock. Will you be getting more?
    We try to carry as much merchandise as possible, but online items may sell out quickly.
  • Do I have to create an account to purchase online?
    You have the option to shop as a guest or create an account if you choose.
  • What is My Loves wish list?
    My Loves is a wish list that allows you to save products without adding them to your current shopping bag. You can email your My Loves wish list to share with others.
  • How do I create a My Loves wish list?
    You must create an account to save and share your wish list and access it on return visits.



  • How do I place a Ship to Store order?
    Place your item(s) in your shopping bag and click the checkout link. Once in checkout, chose “Ship to Store” as your shipping option. You can search by City and State or Zip Code. Select the Versona store you wish to ship to. One store may be selected per order. Versona gift cards are not available for Ship to Store.
  • What is the shipping charge for Ship to Store?
    There is no shipping and handling fee for our Ship to Store option.
  • When can I pick up my order in store?
    You can expect your order to arrive in store within 15 business days. You will receive a confirmation email from us once your order has arrived in store. Orders not picked up in store within 30 days after arrival will be returned to the store. Refunds will be made for full amount in the form of a Versona gift card.
  • Can I expedite my shipment to store?
    Orders sent to Versona stores cannot be expedited.
  • What information do I need to pick up my order?
    Please bring a copy of your confirmation email to the store. It contains all the information needed to identify your order. For your protection, you may be asked to present a proper photo ID (a valid state-issued ID or driver’s license) and credit card used to make your purchase. The owner or authorized user of the credit card must be present to pick up the merchandise. For gifts, please indicate recipient’s name on the order.


Please click here for shipping information.


Please click here for our return policy.


  • How can I purchase a Versona gift card?
    Versona gift cards can be purchased online or at any Versona store. Versona gift cards are available for purchase online in the amount of $25 to $999, for use in our retail stores and online at
  • How can I redeem my Versona gift card?
    Versona gift cards may be redeemed at any of our Versona retail store, and online at

    Please note:
    To redeem a Versona gift card online at, the gift card must have a 4-digit PIN number. If you have a gift card that does not have a PIN number, it can be redeemed at a Versona retail store or exchanged in store for a gift card that does have a PIN. Gift cards cannot be used to purchase gift cards. Gift cards are not redeemable for cash except where required by law, and may not be applied as payment on any account. Lost, stolen, altered, or damaged gift cards will not be canceled or replaced without the required proof of purchase. We do not charge sales tax on the purchase of gift cards; however, items paid for with a gift card will be charged applicable sales tax. Versona gift cards cannot be returned or exchanged. With an original receipt (your packing slip/invoice), we will honor a merchandise refund in the original form of payment within 60 days of purchase. If a Versona gift card was used, a new gift card will be issued. Refunds will be made to Versona gift cards first for orders that use multi tenders.
  • Where can I send a Versona gift card?
    Gift cards may be sent to any valid shipping address in the United States. One shipping address per transaction. If shipping to multiple addresses, please place separate orders.
  • What are my shipping options for Versona gift cards?    
    We offer two shipping options – Standard Delivery (free) and Express Delivery.

    There is no shipping charge for Versona gift card-only purchases using USPS Standard Delivery (allow 4-9 business days). Orders placed by 2 p.m. ET Monday - Friday will be delivered by USPS within 4 to 9 business days, pending credit card authorization and verification.

    Express delivery for gift card-only purchases is available for $11.95. Orders placed by 2 p.m. ET Monday - Friday will be delivered by UPS within two business days, pending credit card authorization and verification.

    Add one business day for orders placed after 2 p.m. ET. Order placed on weekends or holidays will be processed the next business day. All orders are subject to verification process and any information that does not verify with a customer's financial institution may cause delay.
  • How can I check the balance of my Versona gift card?
    Check online at, or call 1-877-557-3546 to check your balance.
  • I have a question about my Versona gift card. Who can I contact?
    If you have any additional questions about the Versona gift card, please call 704-554-8510 Monday - Friday 8 a.m. to 5 p.m. ET excluding holidays, or you may email



  • How can I find the Versona store nearest to me?
    Use our convenient Store Locator to find the location nearest you.
  • What are Versona's store hours?
    Most Versona stores are open 10 a.m. to 9 p.m. Monday-Saturday and 1 p.m. to 6 p.m. Sunday. However, hours vary by individual store. Please check our store locator or call your local store for its specific store hours.
  • How do I find out about employment opportunities at Versona?
    We have exciting positions in field management and corporate support. Visit our careers page for more information about our job opportunities.


  • I'm having trouble viewing certain parts of your web site, what should I do?
    Our site is optimized for the following web browsers: Internet Explorer 11 and above, Firefox, Chrome and Safari.
  • I forgot my password. What do I do now?
    When you click on "My Account" to log in you will see a link to reset your password. You will receive an email notification with detailed instructions.
  • I keep getting an error page. What should I do?
    Please call Customer Service at 1-844-VERSONA (837-7662) and provide the error message or number listed on the error page.